Customer Engagement Manager

Location: Philadelphia, Pennsylvania
Discipline: Marketing
Employment Type: Contract
Job ID: 23426
Date Added: 08/05/2022

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Join the Growth Operations team of a Fortune 50 media and technology as a Remote Customer Engagement Manager in Philadelphia, PA. This job is based in Philadelphia but is primarily remote with routine (minimum once per month) in-office work expected.

Working within the Growth Operations Team, the Customer Engagement Manager will be involved in resolving eligibility and redemption issues for a large-scale loyalty program.

Customer Engagement Manager Responsibilities:

  • Review and resolve approximately 70 escalation tickets per week.
  • Manage eligibility issues, working with the team to resolve issues, communication with internal divisions to enroll customers, and implement solutions to prevent further issues.
  • Troubleshooting redemption issues, including reissuing codes, instructing customers on how to use codes.
  • Brierley troubleshooting and support as needed.
  • Reporting support as needed.  

Customer Engagement Manager Requirements:

  • Bachelor’s Degree.
  • Generally, requires 3-5 years of related experience.
  • Proactive team player with a customer centric mindset and detailed focus on delivering valuable rewards to increase customer satisfaction.
  • Strong communication skills to build strong relationships.

About Profiles

An award-winning creative and marketing workforce solutions provider, Profiles places the highest caliber candidates in Fortune 500 companies and leading brands, nationwide. Our specialized recruiters represent an elite group of skilled professionals for contract, contract-to-hire, and direct hire positions. Profiles is headquartered in Baltimore, MD with a remote staff of entrepreneurial individuals across the nation.

Have you considered a contract position? Profiles offers the following benefits: competitive salary; 401(k) plan; weekly paycheck and bonus pay; health, vision and dental insurance; online software and soft skill training.

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