Marketing Analyst

Location: Baltimore, MD
Discipline: Marketing
Employment Type: Direct Hire
Job ID: 23653
Date Added: 11/10/2022

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We are partnering with an international organization in McLean, VA to find a Marketing Analyst – Customer Experience to join their growing team.

This individual must be able to think strategically from a holistic standpoint to analyze and drive all data to improve the customer experience nationally.

Marketing Analyst Responsibilities:

  • Work closely with third-party vendor to manage and drive customer survey program to improve customer experience.
  • Report research analysis to leadership through presentations and dashboards.
  • Monitor and track data to ensure processes are running efficiently including response rates and drop rates.
  • Provide weekly and monthly reporting and analytics to measure in-depth analysis of customer behaviors within customer journey to exceed customer expectations.
  • Identify new ways to optimize the survey program.

Marketing Analyst Qualifications:

  • BA/BS in Marketing or relevant field.
  • Minimum three (3) of experience in Marketing Analytics for Customer Experience
  • Agency or hospitality background is very highly desired.
  • Outstanding communicator and creative thinker.
  • Proficient in marketing automation and analytics features.
  • Strategic thinker and holistically tactful.
  • Go-getter and an innovative self-starter.

About Profiles:

An award-winning Marketing and Creative Technology staffing agency, Profiles places the highest caliber candidates in Fortune 500 companies and successful organizations across the country. Our experienced recruiters focus on candidates drawn from the top 20% of job seekers nationwide. Profiles professionals are available for contract, contract-to-hire, and direct hire positions. Headquartered in Baltimore, MD, Profiles has regional offices in Philadelphia, Richmond and Washington D.C.

Have you considered a contract position? Profiles offers the following benefits: competitive salary; 401(k) plan; weekly paycheck and bonus pay; health, vision and dental insurance; online software and soft skill training.

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