BALTIMORE, MD – FEBRUARY 8, 2024 – Profiles, a leading marketing, creative, and technology staffing agency, announced today that they have won the Best of Staffing Client and Talent 5 Year Diamond Awards for providing superior service to their clients and candidates for at least five (5) consecutive years. Profiles is comprised of a well-seasoned, coast-to-coast staff, servicing fortune 500 clients and successful organizations nationwide.
Presented in partnership with Gold sponsor ClearEdge Marketing, ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates. On average, clients of winning agencies are 60% more likely to be completely satisfied and candidates who have been placed by winning agencies are 60% more likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Here is where Profiles stands:
- Profiles received a Net Promoter® Score of 70.6% from their clients, significantly higher than the industry’s average of 36% in 2023.
- Profiles received a Net Promoter® Score of 73.7% from their candidates, significantly higher than the industry’s average of 30% in 2023.
“Asking for honest feedback from the candidates we represent and the corporations we serve is a humbling experience for our team at Profiles. We welcome all feedback, both the positive and areas of improvement,” shared Profiles CEO, Joe Gambino. “At Profiles, we promote a culture of learning. Each stakeholder, across all departments, is in a continuous state of self-development. The goal is to be our best, so we can properly impact the careers of many. It is a daily, yet rewarding, challenge, and we are thankful that our hard work has been recognized through our Best of Staffing Diamond award win. Rest assured, for this coming year, we will not sit back, but strive to do better.”
“I’m so excited to introduce the 2024 Best of Staffing winners alongside their verified ratings and reviews on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “Faced with another challenging year in 2023, these firms proved their commitment to providing outstanding experiences and superior service. They’re raising the bar for excellence, and I couldn’t be more proud to celebrate their success – cheers to you all!”
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees.