Consultant Care FAQ

Use this as your resource for all things consultant care. Keep scrolling for frequently asked questions around onboarding, payroll, and benefits.


Once you have accepted an offer with Profiles, an email will be sent to you from with a link that takes you directly to your onboarding packet. All documents within your onboarding packet must be completed prior to your start date.

  • The employee completes I-9 form and uploads identification.
  • The employee chooses an I-9 certifier.
  • Profiles Accounting Department will review and approve identification.
  • Upon approval of identification, an email will be sent to the I-9 certifier to complete.

Anyone can be an I-9 Certifier: friend, family member, or even your Profiles Account Manager.

The purpose of an I-9 Certifier is to have your identity verified. Since we are virtual and cannot physically see your identification, an I-9 Certifier must physically review your documents (below) in person. This law is required by the Department of Homeland Security (DHS).

You have three options for documents to use to verify your identity:

Option 1: Passport or Passport card.

Option 2: Driver’s License or State I.D. & Social Security Card

Option 3: Driver’s License or State I.D., Social Security Card, & Birth Certificate

Before your start date, you must enroll or waive benefits. The enrollment email is sent from Employee Navigator. If you cannot find the email, search for “Employee Navigator” in your inbox. A reminder to enroll or waive benefits is sent from your Profiles Account Manager.

Timecard Process

Please reach out to your Profiles Account Manager first with any issues with your timecard. If you are unsure of your Profiles Account Manager, please email, copying

Timecards are due every Friday at 5:00 PM EST.

Consultants will not be paid until a timecard is submitted. If the timecard submission deadline is missed, consultants are to still submit their timecard and will be paid the following week.

Managers usually have a backup to approve timecards if they are out or unable. It is the responsibility of the consultant to get manager approval for timecards.

Please submit a timecard of actual hours worked. If you did not work or used paid time off (PTO), enter 0 hours for that day. If you have available PTO, you can submit a Consultant Time Off form.

More question on PTO below.


Profiles Consultants are paid weekly on Fridays.

You will receive and email from the week you are to receive your first paycheck.

Please call Profiles headquarters office: 410-244-6400 and/or email (please include first name, last name, and email address in your message).

Please call Profiles headquarters office: 410-244-6400 and/or email (please include first name, last name, and email address in your message).

Log into your iSolved Account. Navigate to Employee Self-Service. Click Pay History.

For easy access to your account, down the iSolved GO app.

Logging into your iSolved Account, navigate to the Employee Self-Service menu, and then click W2/ACA/1099 Forms.

You can view your PTO balances two ways within your iSolved account.

Option 1: Under the Employee Self-Service menu, click Time, and then Time Off Balances.

Option 2: View your time off balance within your most recent paystub. Within the Employee Self-Service menu, click Pay History, and then click the date of your most recent paystub.

Paid time off is a benefit offered by Profiles, not the client. One hour of PTO is accrued for every 30 hours worked. Consultants can accrue up to 40 hours of PTO per year, and are eligible to use their PTO after 90 days on assignment.

Note: Capital One FlexForce contractors who live in Virginia and corp-to-corp contractors are not eligible for PTO.

To put in a PTO request:

  1. Contact your Profiles Account Manager for a Profiles Consultant Time Off Form. The consultant and client manager must complete the time off form in full.
  2. Both parties must sign and date the form.
  3. Send the completed form to your Profiles Account Manager and for approval.

*Important reminders:

  • Unused accrued PTO carries over year to year.
  • PTO must be used via days not worked.
  • PTO is forfeited upon termination or separation of employment.

You can use accrued PTO for sick days. If you wish to not use your PTO for sick days, then you would simply not log hours for that day.

Profiles pays for one day of Jury Duty, paying only for actual time served. Consultants will need to submit their Jury Duty summons and a PTO form to be paid for that day.

Consultants can use any available accrued PTO for additional days. If the consultant does not have any PTO to use, the additional days of Jury Duty will be unpaid.

Profiles will count your previous service when determining eligibility. All service must total one year plus 1,000 hours to enroll – i.e., if an employee works three months and takes a break, we will count the three months towards the one-year threshold.

Please address questions around contract extension with your Profiles Account Manager. Please do not go to your on-assignment manager with these matters.

Employment Verification

  1. Visit
  2. Select Log In, and follow the simple prompts. The Employer Code for Profiles is 4320724.
  3. *If this is your first time, choose Register Now.
  4. *If you are a returning user, enter your username and password.
  5. The screen prompts will walk you through all the steps to verify your identity and keep your account private while offering helpful messages if you have a problem.